Journey Hospice Named A Prestigious 2019 Hospice Honors Elite Recipient

Journey Hospice has been named a 2019 Hospice Honors Elite recipient by HEALTHCAREfirst, a leading provider of billing and coding services, CAHPS surveys, and advanced analytics. This prestigious annual review recognizes agencies that continuously provide the highest level of quality care as measured from the caregiver’s point of view. It acknowledges the highest performing agencies by analyzing the performance of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) hospice survey satisfaction measures.

“I am proud that Journey Hospice has been recognized for this Excellence of Care, in providing the best patient and caregiver experience. This award solidifies our commitment to excellence to our patients, caregivers, families and partners in care,” expressed Darlene Thurber, Executive Director of Journey Hospice.

Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2017 through September 2018. Award recipients were identified by evaluating performance on a set of 24 quality indicator measures. Performance scores were aggregated from all completed surveys and were compared on a question by question basis to a National Performance Score calculated from all hospices contained in the HEALTHCAREfirst’s Hospice CAHPS database.